Frequently Asked Questions

You have one hour after validation to request a modification or cancellation via the contact form. After this period, the order goes into preparation and can no longer be changed.

If the package has already been shipped, you can refuse it upon delivery or return it to us within 14 days.

The confirmation is sent automatically within minutes of payment. If you don't see it, first check your Promotions and Spam tabs, as this is the cause in the vast majority of cases.

If you still haven't received anything after an hour, please email us with the name and email address used for the order.

If a product is no longer available for order on the website, it means our partner workshop is out of stock. Write to us with the product link, and we will let you know if and when it will be back.

Your order is prepared and dispatched within 48 business hours, including the case.

Delivery then takes 5 to 10 business days depending on the destination, with tracking included. These times are indicative and may vary during peak periods or in the event of delays by the carrier or customs.

Free shipping on orders over €50 in France, Europe, and internationally.

Below this amount: standard shipping €3.99, secure shipping €6.99 (covers loss, theft, and breakage). For French Overseas Departments and Territories, standard shipping is €15.99 and secure shipping is €19.99.

A tracking number is sent to you by email upon shipment. You can track your order at any time from the Track My Order page.

Tracking may remain inactive for a day or two after dispatch, while the carrier registers the package.

Yes, we deliver in France, Europe and the rest of the world. Shipping costs and delivery times are displayed at checkout based on your address.

For deliveries outside the European Union, any customs duties or local taxes may apply and remain the responsibility of the recipient.

First, check the tracking; a parcel reported as delayed is often out for delivery or at a collection point. If the tracking hasn't updated in more than 7 business days, please write to us with your order number, and we will open an inquiry with the carrier.

Yes. You have 14 days from receipt to change your mind, without having to provide a reason.

The item must be returned unworn, undamaged, in its original packaging with seals and tags intact. The request is made via the contact form, and then you have 14 days to return the item to us.

No, as soon as they have been unsealed or worn. This is an exclusion provided by law for reasons of hygiene and health protection (article L221-28 of the Consumer Code).

An item that remains sealed in its original packaging can still be returned within 14 days.

Return shipping costs are your responsibility. We recommend tracked shipping, as the package remains your responsibility until received.

If the item is defective or does not match your order, return shipping is, of course, at our expense.

Refunds are issued to your original payment method within days of receipt and inspection of the return. Then allow for your bank's processing time, usually 3 to 5 business days.

Write to us within 48 hours of receipt, with your order number and photos of the part and packaging. We will send you an identical item or refund your money, at no cost to you.

Mainly in stainless steel and 925 silver, as well as copper and titanium for some pieces. The exact material is indicated on each product page, in the Features tab.

Stainless steel does not rust or tarnish, you can wear it in the shower and during sports.

925 silver is a living metal: it tarnishes over time and can blacken upon contact with air, water, and perfumes. This is normal and reversible; a soft cloth will restore its shine.

Surgical stainless steel and titanium are known to be hypoallergenic and suitable for most sensitive skin.

If you usually react to certain metals, opt for these two materials and check the "Features" tab on the product page before ordering.

Wipe with a soft, dry cloth after wearing. Avoid prolonged contact with water, perfumes, and household products.

Store in a dry place, ideally in its original case. For silver, remove the piece before showering, swimming, and exercising.

The simplest way is to measure your finger circumference with a thread or a strip of paper, then report the length in millimeters: this is directly the French size. A 57 mm circumference corresponds to size 57.

Measure at the end of the day, when fingers are slightly swollen, and choose the next size up if in doubt. Available sizes are listed in the Features tab of each product page.

As long as it hasn't been worn and is in its original packaging, you can return it to us within 14 days. Then, place a new order for the correct size.

Also consider our adjustable models, which fit multiple sizes.

This depends on the model. The information is always located at the top of the "Details" tab on the product page, under the "Included" heading.

Credit card (Visa, Mastercard), PayPal and Shop Pay.

Yes. Payment is processed by Shopify Payments over an encrypted connection, and we never have access to your bank details.

Yes, the Discount Code field is located in the shopping cart and at the checkout step. Only one code can be applied per order.

Yes, each order comes in a case, with protective and discreet packaging.

You can also add our walnut wood box directly from the product page, at half price with a piece of jewelry.

Yes. The Stag gift card is sent by email and lets the recipient choose their item, with no time limit.